CS Gaming Hub

Refund Policy

Last Updated: May 15, 2024

1. Overview

At CS Gaming Hub, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website.

We want you to be fully satisfied with your purchases. If you are not entirely satisfied, we're here to help. Please read this policy carefully to understand the conditions under which refunds are provided.

2. Products and Services Eligible for Refund

Digital Products

Our digital products include, but are not limited to:

Membership Subscriptions

We offer various membership tiers that provide access to premium content and features on our website.

Merchandise

Physical merchandise that we may offer through our website or affiliated stores.

3. Refund Eligibility Criteria

Digital Products

Refunds for digital products are eligible under the following conditions:

Membership Subscriptions

Refunds for membership subscriptions are eligible under the following conditions:

Please note that cancellation of a subscription is different from requesting a refund. You may cancel your subscription at any time to prevent future billing, but this does not automatically qualify you for a refund of previous payments.

Merchandise

Refunds for physical merchandise are eligible under the following conditions:

Shipping costs for returning merchandise are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect.

4. Non-Refundable Items and Situations

The following purchases are generally not eligible for refunds:

Additionally, refunds may be declined in the following situations:

5. Refund Process

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team through one of the following methods:
  2. Provide the following information:
    • Order number or transaction ID
    • Date of purchase
    • Product or service purchased
    • Reason for requesting a refund
    • Any relevant supporting documentation or evidence
  3. For physical merchandise:
    • Do not send any returns without first obtaining a Return Authorization Number (RAN) from our customer support team
    • Once you receive a RAN, carefully package the item in its original packaging
    • Include the RAN and a copy of your receipt or order confirmation
    • Ship the return to the address provided by our customer support team
    • We recommend using a trackable shipping method

Required Documentation

Depending on the nature of your refund request, we may require the following documentation:

6. Refund Processing Timeframes

Review Period

Once we receive your refund request, our team will review it within the following timeframes:

Payment Processing

After your refund is approved, the timing for receiving your refund depends on your payment method:

Please note that while we process refunds promptly on our end, the actual time for the refund to appear in your account is subject to your financial institution's processing times, which are beyond our control.

7. Refund Methods

Refunds will be issued using the same payment method used for the original purchase whenever possible:

In certain circumstances where the original payment method is no longer available or valid, we may issue the refund through an alternative method, which will be discussed with you during the refund process.

Store Credit Option

In some cases, we may offer store credit as an alternative to a monetary refund. Store credit:

8. Partial Refunds

In some circumstances, we may issue partial refunds:

The amount of a partial refund will be determined based on:

9. Exceptions and Special Circumstances

Technical Issues

If you experience technical issues that prevent you from accessing or using our digital products or services, please contact our technical support team before requesting a refund. In many cases, we can resolve technical issues quickly.

Promotional or Discounted Purchases

Items purchased at a discounted rate or as part of a promotional offer may have modified refund terms, which will be clearly communicated at the time of purchase.

Force Majeure

In cases of events beyond our reasonable control (natural disasters, widespread service outages, etc.), we may extend refund eligibility periods or make other accommodations on a case-by-case basis.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any updates.

The refund policy that was in effect at the time of your purchase will apply to your transaction. However, if our updated policy is more favorable to customers, we may apply the new terms at our discretion.

11. Contact Information

If you have any questions about our Refund Policy, please contact our customer support team:

We aim to respond to all inquiries within 1-2 business days.